With ~200 employees, OpenCommerce Group is a leading technology organization that offers e-commerce products with offices in China, and Hanoi. We are fortunate to have a team that can target vast and vibrant markets, with the benefit of ten years in the eCommerce industry and over one million online sales sector customers around the world. most nations in the world, such as the United States and China. The aim of the OpenCommerce Group is to create a product ecosystem to facilitate and improve e-commerce in general, as well as cross-border commerce in particular, and to serve as a launching pad for entrepreneurs. Starts expands and performs in the online world. We're expanding rapidly, and we're searching for top talent to help us create a global Commerce Community. Join OpenCommerce Group to expand the scope of your work.
JOB DESCRIPTION
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Conduct risk reviews and assessments of sellers, transactions, and orders based on abnormal or suspicious signals, system insights, and operating guidelines to detect and prevent fraud in a timely manner.
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Prepare weekly, and ad-hoc reports on fraud trends, risk exposure, and operational performance for management and relevant cross-functional teams.
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Periodically evaluate the effectiveness of existing signals, policies, procedures, and risk control frameworks; propose improvements to enhance fraud detection and overall risk management efficiency.
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Collaborate with cross-functional teams (Data Analysts, Developers, Product teams, etc.) to build automated reports, dashboards, and risk monitoring tools, as well as develop automated signals for fraud detection and prevention.
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Monitor and review products on the platform to ensure compliance with copyright regulations, intellectual property (IP) protection, and DMCA policies.
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Support the development and implementation of risk management policies, procedures, guidelines, and key risk indicators (KRIs) related to operational risk and fraud control.
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Coordinate with internal teams to ensure compliance with applicable payment regulations, digital wallet standards, and international card network requirements, as well as relevant
REQUIREMENT
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At least 1-2 years of work experience and familiarity with Risk Management practices including case investigation, fraud risk controls, regulatory requirements, and market practices.
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Good understanding of rules/regulations of the International Card Organization regarding digital payment of banks, digital wallets, and payment processing gateways.
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Fluent in English with strong communication skills (both written and verbal)
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Experience with data visualization tools like Power BI & have ability to use statistical tools to identify, analyze, and interpret patterns and trends in complex data sets that could be helpful for the diagnosis and prediction
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Knowledge of coding for analytics and data manipulation like SQL, and Python is a plus
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Ability to work independently and collaboratively to carry out action plans throughout the project.
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Good data analytical, problem-solving, decision-making, and communication skills
BENEFITS
- Competitive monthly NET salary, transparent and fully take-home
- up to 16 months’ salary per year, including a 13th-month salary, quarterly incentives, and annual performance bonuses.
- 24 remote working days per year, enabling a healthy work–life balance
- 12 days of paid annual leave, in addition to public holidays
- Flexible working hours, Monday to Friday – weekends are fully yours
- Annual health check-ups
- Full social insurance coverage (BHXH) in compliance with Vietnamese labor regulations
- Company-sponsored sports clubs to support both physical and mental well-being
- Regular company trips and team bonding activities
- Be part of a fast-growing global B2B SaaS organization
- Clear and accelerated career development and promotion pathways
- Collaborate with talented, diverse, and high-performing teams across regions
- Work in a modern, open, and empowering environment where individuality is respected and potential is nurtured