Human Resource Business Partner

With ~200 employees, OpenCommerce Group is a leading technology organization that offers e-commerce products with offices in China, and Hanoi. We are fortunate to have a team that can target vast and vibrant markets, with the benefit of ten years in the eCommerce industry and over one million online sales sector customers around the world. most nations in the world, such as the United States and China. The aim of the OpenCommerce Group is to create a product ecosystem to facilitate and improve e-commerce in general, as well as cross-border commerce in particular, and to serve as a launching pad for entrepreneurs. Starts expands and performs in the online world. We're expanding rapidly, and we're searching for top talent to help us create a global Commerce Community. Join OpenCommerce Group to expand the scope of your work.

Key Responsibilities:

1. Strategic Talent & Succession Management

• Framework Development: Lead the design and implementation of the organization’s Succession Planning framework.
• Talent Review: Partner with HRM and Department Heads to conduct periodic talent assessments and People Review sessions to identify high-potential (HiPo) individuals.
• Development Roadmaps: Monitor the successor pipeline and establish detailed Action - - - Plans to nurture the high-potential talent pool.
• Strategic Integration: Align succession planning with Performance Management, Learning & Development (L&D), and Internal Mobility initiatives.

2. Performance Optimization

• Cycle Ownership: Take full ownership of the end-to-end performance review cycles (OKRs/KPIs/360-degree feedback), ensuring evaluation quality and objectivity across all departments.
• Performance Consulting: Directly manage underperformance cases and coordinate Performance Improvement Plans (PIP).
• Management Coaching: Empower Line Managers with essential skills in assessment, constructive feedback, and data-driven personnel decision-making.

3. Labor Relations & Compliance

• Employee Relations (ER): Advise on and resolve labor relations matters, including internal conflicts, grievances, disciplinary actions, and contract terminations for non-high-risk groups.
• Regulatory Compliance: Ensure all HR operations strictly adhere to the Vietnam Labor Code and internal corporate governance policies.
• Risk Mitigation: Serve as the primary escalation point to assess operational risks and propose strategic interventions to the HRM.

4. Operational Excellence

• Process Improvement: Propose and implement initiatives to enhance HR efficiency and minimize operational risks.
• General Duties: Execute additional professional tasks as required by the leadership team.

Requirements:

1. Professional Experience & Expertise

• Background: Minimum of 3–5 years of experience as an HRBP or in a specialized - Performance/Talent Management role. Prior experience in Tech or E-commerce sectors is highly advantageous.
• Management Frameworks: In-depth knowledge of modern performance management methodologies (OKRs, KPIs, 360-degree feedback).
• Legal Proficiency: Comprehensive understanding of the Vietnam Labor Law, specifically regarding disciplinary procedures and employment termination.

2. Systems Thinking & HRIS Proficiency

• Process Design: Proven ability to build and standardize complex HR workflows from the ground up.
• Digital Literacy: Proficiency in at least one HRIS platform (e.g., Base, Odoo, SAP). – --Candidates must possess a digitalization mindset to automate repetitive administrative tasks.
• Analytical Skills: Ability to interpret data and extract actionable insights from performance and succession metrics rather than merely presenting raw data.

3. Partnership & Soft Skills

• Consultative Approach: Capability to partner effectively with Technical and Product Leads, demonstrating the confidence to challenge existing norms and provide tailored HR solutions.
• Communication: Diplomatic in conflict resolution yet assertive in ensuring the quality and punctuality of performance cycles.
• Practical Problem Solving: A focus on realistic, results-oriented solutions over theoretical frameworks.

4. Mindset & Values

• Ownership: A high degree of accountability for the quality and outcomes of assigned strategic projects.
• Adaptability: The ability to remain agile and thrive within the dynamic environment of the E-commerce industry.

BENEFITS

• Competitive monthly NET salary, transparent and fully take-home
• up to 16 months’ salary per year, including a 13th-month salary, quarterly incentives, and annual performance bonuses.

• 24 remote working days per year, enabling a healthy work–life balance
• 12 days of paid annual leave, in addition to public holidays
• Flexible working hours, Monday to Friday – weekends are fully yours

• Annual health check-ups
• Full social insurance coverage (BHXH) in compliance with Vietnamese labor regulations
• Company-sponsored sports clubs to support both physical and mental well-being
• Regular company trips and team bonding activities

• Be part of a fast-growing global B2B SaaS organization
• Clear and accelerated career development and promotion pathways
• Collaborate with talented, diverse, and high-performing teams across regions
• Work in a modern, open, and empowering environment where individuality is respected and potential is nurtured